If your files and associated annotations are present in Web Library then you can reset the database on your Mendeley Desktop. Check that you can see your restored files and associated annotations here. Before you do this you must perform the following checks: For users who are using Mendeley Desktop on more than one machine AND did not sync on one or more machines after 24th May you may need to follow a slightly different process in order to restore your files and associated annotations on your Mendeley Desktop.For most users, when you have upgraded you should sync your Mendeley Desktop and the files and associated annotation will be automatically restored.You can check this by selecting ‘Edit settings’ for All Documents and ensuring the check boxes are ticked. Ensure ‘Synchronize attached files’ is enabled on all instances of Mendeley Desktop that you use.If you are not automatically prompted to upgrade then, from the Help menu select ‘Check for upgrades’ and then ‘Check now’ to upgrade to the latest version. If you are on an earlier version (1.19 or earlier), the problem may reoccur. Upgrade to Mendeley Desktop version 1.19.1 or later, on every machine on which you have Mendeley Desktop installed.If you have been affected by this bug, you can restore your files and annotations to your Mendeley Desktop by following the steps below: The recent bug that caused some users’ files and annotations to be marked as deleted has now been resolved and the deleted files and annotations have been restored to users’ accounts. Update on the resolution of the bug that resulted in files and annotations being deleted from users’ Mendeley libraries in May 2018.

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