I have revceived Codes 28 and 43 in the device manager. I have tried Windows 7, Vista, and XP drivers. I have been fighting this problem for several weeks. That said, the driver does not work with Windows 8 connected or not. The users manual and driver installation screens specifcally says the VC500 should be connected to the PC PRIOR to installing the drivers. I don't have any points where I can put my computer back to a certain date, and I've uninstalled and reinstalled the software several times.

There is no hard 'n fast rule.Īnd what do you mean by 'when I click on it' ? I mean, when the page with the install drivers, install software, show biz, manual, exit is where I'm clicking on install drivers.Īnd how can I redo everything that I did wrong, like clicking on the hardware instead of cancel when I plugged it into my usb port. The new hardware then locates the drivers. Sometimes you run a installer first(before plugging in the unit) for the drivers and then reboot before plugging in the unit. You MUST be more descriptive with your topic title so ammend to something like 'Cannot install diamond vc500 with Windows 8'Īssuming that the drivers you have are compatable with Windows 8 you need to look at your installation instructions for precisely how the product is installed. NEVER head a topic with the words 'I need help'. Section there was still no 'E-Home Infrared Receiver' section.Ĭan anyone suggest a way to install the 'E-Home Infrared Receiver' file in the 'Universal Serial Bus Controllers section.I guess this is your first post so welcome to the forum. This seemed to install okay but after rebooting and checking the Device Manager Universal Serial Bus Controllers On checking the web I downloaded an 'RestoreEHomeInfraredReceiverUSBCIRWindows7.bat file and saved it on the C Hard Drive then installed it. This I have done without any difference noted. Plenty of USB hubs, etc.Ī further follow up from Diamond says to use the USB ports on the computer rather than a USB hub.

On checking the Device Manager I do not appear to have a 'E-Home Infrared Receiver' listed under the Universal Serial Bus Controllers listing. The instructions from their site says to locate on the Device Manager 'E-Home Infrared Receiver' device under the 'Universal Serial Bus Controllers' then select the update driver option and install it using the supplied disc. Its screen doesn't show anything when there is a video input. The unit that captures the video is called EZ Grabber, and this appears on the screen, but this is as far as it goes.

Diamond vc500 drivers windows 10